So i worked for acs on the Apple campaign. First of all I would like to say that they will hire anyone!! I got throught the hiring process and started a 4 week training in which my trainer specialized in computers and knew nothing about the ipod, and ipad that i was suppose to learn about. He then went on vacation 2 weeks into the 4 week training coarse and we hand random trainer switching out every hour. We were given the answers to the little quiz at the end of the week. After the 4 week training, I was supposed to be paired up with an experienced worker to shadow and learn exactly what to do. That didnt happen. ACS claimed that the call volume was too high and they just threw us on the phone. With no idea of what to do due to horrible training i had to learn the system on my own. They tell you that there is plenty of opportunity for overtime. What they dont tell you is that overtime is manditory and if you are unable to do the overtime you will be subject to termination. Lunch is an hour but they will cut your lunch in half when they feel like they need more overtime. ACS lies and doesnt care about its employees. Thats why the turnover rate is extremely high. They will easily replace you with the next person until that person see them for the complete BULLSHITTERS that they are..

Friggin Mormoms: they expect everyone to tow the line so they and their cultish church can get rich so they can own their own planet after thye die; just tell them you are an LDS member and you're in like flynn

Someone below stated that ACS management is very receptive to employee feedback...they must be in the bed with manangement!!! ACS management in Nashville is totally out of touch with the workers, they are not receptive to anything other than themselves!!! The Ryder Program is unbelievable! i can't believe they have not have a law suit aginst that sicko supervisor who stinks!!

Management is very receptive to employee feedback. 

Flexible work schedule but otherwise terrible management with plenty of nepotism and politics and incompetence.
The constant penny pinching and cost cutting at the expense of everything else while making profits makes for a very frustrating environment.
Avoid if you can.