Alltel

20 Reviews 0 Answers 0 Asks    See more ...
Start a Conversation...  
By clicking Post, you agree with Terms of Use.

Recent Tells/Reviews and Answers on Alltel

Alltel Policies are Stupid

about
In April my son's $1 phone died. I went to the store thinking I would extend his contract and mine while also adding a line for my daughter. Apparently it was too early to extend my contract (I wasn't asking to end the current contract and restart the two year - I wanted to add two years to my current contract). The only options offered to me were to buy a phone for $200 or pay out his contract and add a line for him which would cost $250. After much fussing I was allowed to buy a refurbished phone for $25. It only worked on speaker and the charger didn't work but this was a favor to me, a loyal 14 year customer. When we got the phone they hooked it up incorrectly which resulted in a charge of $150 that they eventually refunded to me.

I've been eagerly awaiting the end of my Alltel contract since that month of hassle followed by numerous billing mistakes. I got a new phone for Christmas so on December 28th, the day my contract ended, I call Alltel to cancel my contract. I asked how much my final ever bill would be. I was told the billing period ends in mid-January and Alltel doesn't prorate. Why wouldn't the billing dates be in some way related to my contract date? Why are they under the delusion I will be apying them for days when I am not under contract and not receiving any services? Why don't they realize they drove away a customer with stupid policies aimed at harming their customers?

The good news is my family now has three phones that include unlimited talk, text, and data for $20 more a month than with two phone from Alltel that only had talk and text. I also don't have a contract!
Customer
Lindekugel
1

about
I could only agree less, because i couldn't agree more. Some of the worst service in the industry. I'm glad I left for another company and for a better phone.
Customer
BARKER

customer service

about
i hate alltel. I have been a customer for 10 years and they just get worse and worse. I have put up with them because we have decent coverage in my rural area, but no more! I spend almost $200/month for 5 lines of service and you would think they would value a customer who has never been late on a payment, but they obviously don't. Someone, no one know who, changed my account and took off a measly $3.00 discount off one of my lines without telling me, of course customer service has no idea who and can't put it back on. How ridiculous to lose a $200.00/month customer over $3.00 but that is what is going to happen. Customer service person was rude, supervisor was rude too! I just wanted the discount i have always had and no one can help, nor can they escalate the call to someone higher. I HATE dealing with them. Luckily my contract is up up in two months, i will take my $200.00/month elsewhere!!!!
Customer
SOTO
1

about
Well I worked for Alltel in Phoenix, AZ, in training class the trainer (jody) threatened us and said that if we don't get higher than a 85% on the final exam then we will be fired (let go). After the final exam (I was commuting over 3 hours a day just to get this job) I wasn't given my score. When I demanded this I was told that they were allowing everyone to slide thru. That's fine only I got about 4 hours of sleep during training class and alot of stress from this threat. Ok, so I got on board with Alltel in Phoenix, got my unlimited cell phone hours, and other perks, was told by the asst. to the CEO/owner of Alltel that he could sign-in and listen to any one of our phone calls at anytime, even 'during while washing his car'. Ok, what-ever. They micro-managed everyone, we couldn't even take a leak without permission from 4 managers.
Ex-Employee
Someone
1

internet card

about
model ec168 does not work at all. I get about 2.5 kbs witch is way less than dial up. i went tru 4 - 5 hours with some tech who was polite but nothing worked. so in affect I used my time, my resources to help them fix THEIR product to no avail. I am fed up so i canceled my contract and will pay the 200 bucks to get out of a crappy contract. AND I WILL LET EVERYONE I CAN WHAT I THINK OF ALLTELL/AT&T
Employee
Someone

Alltel sucks big time

about
I was a customer of Alltels for over 5 years. I do not have the time to speak my full mind but needless to say I am not a customer ANYMORE!!! I had a phone that did not let me recieve all my calls and cust service told me get a new phone. This went on for some year or more before I finallly gave up. One customer service rep told me I was lying to get out of my bill because their tech did not find anything wrong with the service in my area. BS! They also charged me full price for a phone and engaged me a contract that I did not accept and after 1+ years of this ongoing trouble on both lines of service I left because no one could tell me anything except get a new phone. Now they want 500 dollars for early terminationn??? Have they lost their minds?? I talked with corporate office who said my fees cannot be reversed and actually hung up on me. The only reason I give a 1 star rating on Alltel is because there is nothing in the negative!!!
Customer
Someone
1

about
They are money hungry blood suckers. They charge you for mobile to mobile when its suppose to be free..Lies Lies and more Lies!! Get ready to empty your pockets, they will sure be there pulling on them.
Customer
Someone

Alltel sucks

about
I will be glad when you do merger, maybe it will be better customer service, They are all rude when you call them!
Customer
Someone

Wireless Data Service Problem

about
I have had the unlimited Alltel wireles data plan for almost 3 years, had problems with speed from day 1 but lived with it. I have an external antenna mounted outside for the usb modem. I have been on the phone with them about service outages. Today i find out the are dropping my modem due to it roaming to much. But they couldn't tell me where it was roaming since they have the closest tower. Now i have 2 weeks to find another service provider. Sounds to me that they are trying to weed out the unlimited wireless accounts of people that use their service.
Customer
Someone
1.3

about
Happily anEX-CUSTOMER: Alltel offers 6,000 minutes a month talking to 25 friends in your "My Circle" for $199.99/month. Whereas with T-Mobile; for just under $70.00 per month, I can call anyone in the United States as often as I wish, and talk for as long as I wish; not to mention the service is better where I live. Alltel, please tell me again why you're a better deal than T-Mobile. I'm afraid I just don't understand.
Customer
Someone

Recent Other Companies in Communication Services

Ocean View Telecom, Inc.
United States
 
Southern Iowa Regional Internet Services, LLC
Centerville, IA, United States
 
Raza Communications, Inc.
Chicago, IL, United States
 
Southern Illinois Cellular Corp.
Mt. Vernon, IL, United States
 
Senteca
United States
 
Public Communications Services, Inc.
Los Angeles, CA, United States
 
 
 
PTM Telecommunications Services Inc.
Cambridge, MA, United States
 
RPM Communications Inc.
Sudbury, MA, United States
 
Ringtoneport.com
United States
 
PTI Pacifica, Inc.
United States
 
 
PTA-FLA, Inc.
United States
 
PTA Communications, Inc.
United States
 
PT-1 Communications, Inc.
Flushing, NY, United States
 
OAB Networks
United States
 
 
Southern California Telephone Company, Inc.
Temecula, CA, United States
 
Pathnet Inc
United States