The work environment is collaborative and mid-level managers consistently praise good work.

Leadership is good and knows what they are doing.
 treat those who are working under them with more respect and value.

This Company espouses values but its leadership acts to the contrary. The key qualification at Executive level is whether you can talk a good act. Indeed, they even say that its not the results that count but how you are perceived. This change has happened over the last 4/5 years and driven through by pompous, self seeking and intellectually mediocre Senior Managers.Amex is a true wolf in sheep;s clothing and fear is the predominant motivator. It was a great place to work and one wonders if Chenault, a man of integrity, has lost touch with the reality of how his people feel. During the GFC, they displayed their true colors with those in the inner circle ruthlessly sacking strong contributors. It is worth looking at the Shareholder reviews to see the exorbitant monies paid to those who plunged the company into a loss spiral. BEWARE!

Having gone through the 12 week American Express training for the Platinum Customer Care positon I must say I have never been so impressed with a company's view of it's employees. I feel more valued than in any other potion I have ever had. They empower me to stand up for our cardmembers and work for the right resolution respecting both the cardmember and the merchant. I know that this will be my career for life, and am blessed to have had the opportunity to grow into my best self.

It seems like the salary is not very competitive compare to the other banks. Lots of the staff is disappointed that there was a pay freeze last year and everyone has been taking on the work of those laid off without proper compensation. Therefore, doing an excellent job or going above and beyond does not equal promotion or high ratings.