Love the work...but the management....
I have worked at an Apple retail store for close to 2 years now. Great pay, benefits, 401k, good culture at times.
Perhaps it is just the times, but the culture that I experienced when I first began as a salesperson has dissipated. The people that I work with are invigorating and great to work with, but when it comes to our management, we fall short. Perhaps this is simply in our specific store, but the fact that our leader in the east coast market doesn't take notice to multiple HR complaints about manager demeanor and general employee job satisfaction seems a bit off to me.
Our store used to be very "customer experience" driven where sales were not as important as making sure the customer gets what they need. Now our sales often feel rushed and it truly comes down to our total store composure: if a manager is stressed, they pass that stress onto their employees and in turn these employees don't end up giving as good of an overall customer experience.
Many (not all) of our managers come off as quite stand-offish and defensive when it comes to management and receiving constructive feedback. This general demeanor discourages the idea of open feedback, whether shared from manager to employee or employee to manager. I think what it truly comes down to is that a manager has to lead by example by asking for feedback from their employees. I believe a lot of them cannot put aside pride to ask for constructive criticism since they feel it will make them look incompetent.
Enough of a rant. Great coworkers, great benefits, poor management choices. "Fearless feedback" is a fabled concept that makes appearances in our stores mostly for show, rather than a reinforced mantra that guides the development of our employees.