Some of the people that are in management positions are not experienced enough to hold such positions. The recent decision to lay off Branch Assistant Managers was shortsighted.

Capital One is a large bank. They hire and fire in cycles. It's cheaper for them. Don't let you get too high up the payscale.
I was in a dept of about 350 people when they called everyone in one day, even if you had the day off. They hearded us down to a main room, with our names on rosters in back of room. Told us to find our names, then head to assigned rooms. They split us up into about 10 different classrooms. Only one classroom, the one I was in, was kept. Everyone in the other 9 classrooms was released that day without notice. Some got severance. Many did not.
My workload then went through the roof for about a year and it was all the overtime I wanted. It was stressful, but I probably did an extra 20 hrs a week bec my family needed the money.
Was given three promotions in the two years to follow, but it was just more work at less pay. Few chances to go up unless you sleep around, party with the opposite sex when you're on co trips or just brown nose like you've never seen before. I am not kidding. You have never seen anything so disgusting and so blatant.
I want to run far away and will the second I can get another job. I'm looking and saving money for a move. I would rather sell my body on the streets of a foreign country than work there. It's horrible. Managers are nasty, unless you're in the club. It makes the Office (TV show) look tame.

The job is not as it was described in the interview. To some extent since the company is so large you are just a number there. Nepotism reigns in the company. It's the friends you make in high places that determine how much power you have. Not your competency. Hence you gotta be in good books of your manager to get promoted and survive layoffs.