Extend Health, Inc.

Overall Rating: 
1
   Private Company    See more ...
Start a Conversation...  
By clicking Post, you agree with Terms of Use.

Recent Tells/Reviews on Extend Health, Inc.

SUUUUUUUUUUUUUUUUUUUUUUUUUUUUUCKS!

This is the most inept company on the planet. Everyone here is half-retarded and, well, words cannot even do justice to how terrible this hell-hole is.
By Someone - as Employee
Overall
1
1
1
1
1

My Experience

there are good and bad features about EH.
Pros: Good work environment, staff comes from a mixture of backgrounds and experiences, pay is decent, they paid for employees to become licensed but never gave out the original licenses

Cons: Inadequate training, inadequate supervisors, poor structure, HR gives incentives that they don't follow through with, they throw you out to the sharks and at least hope you can swim. For as much growth as EH is receiving, there is a lot of room for improvement for both retirees and employees. They should start hiring in march/april for newly licensed employees, but should give a better incentive for returning employees. Every department needs to be adequately filled BEFORE enrollment season begins to ensure the highest grade of customer service possible. I think EH needs to focus more on their employees than giving them false hope.
By Anonymous - as Employee
Overall
2.5
3
3
3
1

Customer Service is a joke. Reps don't know anything. Just interested in their commission.
By Anonymous - as Customer
Overall
1.3
1
2
1

Poor Service

I'm a retired Exelon employee. It takes a month to get an appointment to speak to a rep and they expect you make a decision on the spot about coverage. If you don't you will wait another month. Customer Service rep promised I could call him a deal with him only. LIE you can't to any specific rep.

Its a numbers game with these people and they don't care about you. They just get you enrolled in something so they can check their boxes.

EXCELON find someone else for next year!!!!!!!!
By Anonymous - as Customer
Overall
1
1
1
1

Retiree reimbursement

I have my own opinion on this Funding Department. Never smooth....I pay premium and wait for our reimbursement which my husbands previous employer funds on the first of each month. I feel they are holding money " to make money". They are full of excuses.
I agree, these large companies got snookered by them into handling the Medicare supplement issue.
By Anonymous - as Employee

what a mess!

3 hours on the phone, ended up with nothing but a horror story. Awful experience.
By Anonymous - as Customer
Overall
1
1
1

Poor company to work for ..

This company is racist and have payroll issues. I will never have nobody to work for this company
By Latoya - as Employee

Poor company to work for ..

This company is racist and have payroll issues. I will never have nobody to work for this company
By Latoya - as Employee

This company is way out of its league when it comes to HRA accounts. I am a retired Verizon management employee who was "encouraged" to enroll in the Wellcare Medicare Advantage Program effective June 1, 2012...with the added incentive of having Verizon deposit approximately $80 a month in an HRA account handled by ExtendHealth. I checked ExtendHealth every month to see my HRA balance which was always correct. So, in Decemeber 21012 I filed about $600 worth of eligible claims for reimbursement. I did receive the reimbursement checks BUT, 6 months later (June 2013) I received an email saying the claims were denied and I now owed them the $600. I spoke to 5 different representatives and managers in Customer Service and Benefits. Finally, after an hour and 1/2 on the phone, I was told I was not enrolled from June 2012 to December 2012. WHAT!!!! This company is a joke. No one is able to fix it ....that will probably take them 3 weeks (according to the "specialist"). Naturally, ExtendHelath is blaming Wellcare. They are sure Wellcare did something wrong. I am getting ready to go to the State Attorney General because I feel this is age discrimination and an attempt to discourage seniors from using their benefits, AND I would like to know where the money went that was deposited by Verizon!!!!
By Anonymous - as Customer

Company Does Not Know What It's Doing

I am a Verizon management retiree who was "encouraged" to sign up with Wellcare, one of their accepted Medicare Advantage Plans, when I became eligible for Medicare. The added incentive was that Verizon would deposit approximately $80 a month in an HRA account managed by ExtendHealth. I had over $600 accumulated by Dec. 2012, so I submitted eligible claims before the end of the year. ExtendHealth sent me reimbursement checks for all of the claims BUT 6 months later (June 2013) they sent me an email saying those claims were actually denied and that I now needed to refund the $600 in claims paid. WHAT!!! An hour 1/2 later spent on the phone with 5 customer service and benefits reps and managers and I still don't know what happened. Of course, ExtendHealth was blaming Wellcare for doing something wrong...naturally. It is still not fixed...so I am going to contact the State Attorney General's Office because this is blatant age discrimination and an attempt to discourage seniors from using their rightful benefits. ExtendHealth is a joke and my question is, "Where is the money Verizon deposited?"
By Anonymous - as Customer

ExtendHealth is the Worst

I am a Verizon management retiree who was "encouraged" to sign up with Wellcare, one of their accepted Medicare Advantage Plans, when I became eligible for Medicare. The added incentive was that Verizon would deposit approximately $80 a month in an HRA account managed by ExtendHealth. I had over $600 accumulated by Dec. 2012, so I submitted eligible claims before the end of the year. ExtendHealth sent me reimbursement checks for all of the claims BUT 6 months later (June 2013) they sent me an email saying those claims were actually denied and that I now needed to refund the $600 in claims paid. WHAT!!! An hour 1/2 later spent on the phone with 5 customer service and benefits reps and managers and I still don't know what happened. Of course, ExtendHealth was blaming Wellcare for doing something wrong...naturally. It is still not fixed...so I am going to contact the State Attorney General's Office because this is blatant age discrimination and an attempt to discourage seniors from using their rightful benefits. ExtendHealth is a joke and my question is, "Where is the money Verizon deposited in my HRA account?"
By marilynjdoyle - as Customer