General Motors

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Recent Tells/Reviews and Answers on General Motors

Extremely dependent upon your immediate management.

- about 1 week ago
Some departments / divisions have a terrible working atmosphere. Seems like younger workers and minorities are those getting the promotion opportunities.
Ex-Employee
Someone

about
The company innovation is very good ..
very good engine
but worse service centre and worse management and after sale service
lot of thing cant be rectify by the dealers
spare parts are also too high rated

Customer
Someone

Silverado Duramax Lemon

about
I bought a 2002 Chevrolet Silverado Duramax brand new. It has 70,000 miles and is almost new. Five out eight injectors have failed. GM knows their injectors are defective and extended the warranty for "seven years or 200,000 miles." Because my truck is eight years old they won't cover it. Age did not cause the manufacturing defect. Their lousy manufactruing did. Worsre yet, they told me on the phone that even thought it was "outsid of the parameters" if it was a manufacturing defect, they would cover it. They then told me to take it to a dealer, which I did. Then, almost a week later, they said they could not cover it because of the age. Is it any wonder GM went bankrupt. I have owned Ford trucks in the past. This was my first GM truck and my last.
Customer
Someone

credit card

about
Have an old card with GM. Never been late and the balance was to paid in full at 7.99 fixed. Received notice today that the amount was raised to 16.9 when i called they said they could see no reason that it was raised and it would be changed back in a couple of months. When asked why it could not be done sooner they said thats the way it is
Other
Someone

Crappy cars, crappy management,

about
Crappy cars, crappy management, and now the tax payers own this giant POS! We should have never bailed these idiots out.
Employee
Someone
1.25

HSBC Bank kicking GM & GM customers in the butt

about
Regarding HSBC Bank GM Card raising my interest rate to 16.99%
PO Box 80056
Salinas CA 93912-0056
I do not accept the change in terms that will take effect on my GM card on 12/10/2009. I consider the action by HSBC as arbitrary and capricious. The notice raises my Purchase APR to annual percentage rate of 16.99%!
The action on my GM card and the GM card held by my wife will make sure we will be Ford customers in the future. We have never missed a payment on our GM cards or any other payment obligation we have had in the past 45 years.

I have been a regular GM card customer since 1993. My current Purchase APR is 9.99%. I accepted that high rate for years and paid GM thousands in interest since 1993. Now HSBC is raising my rate to 16.99%. I called customer service to discuss this matter. I asked Adell and Mia to keep my interest rate at 9.99% and I will continue to be a GM card customer. I was rudely informed by manager, Mia, that the decision by HSBC was nonnegotiable. I asked Mia what will happen to 5% Earnings Total of $838.22. I was informed that I will lose my earnings within 90 days after I opt out because my account will be closed. My last statement balance was $11,866.00. I will no longer receive the 5% earnings as I make payments on the statement balance. I feel I have been subjected to a robbery without a gun. This action cannot be allowed to stand. GM must act to protect its customers from HSBC.
The arbitrary and capricious action by HSBC is causing cardholders to lose thousands of dollars in earnings they would have used to purchase new GM vehicles.
I believe there is a basis for a card member class action lawsuit to recover the earnings lost as a result the outrageous increase in APR. Banks can get money from the FED for less that 1%. HSBC wants 16.99% and above from its loyal GM cardholders and customers.
Customer
Someone

about
3. I like the concept of a smaller GM. I was at a business breakfast yesterday and people were talking about P&G, how they’re now too big to innovate. It reminded me of Rose’s post “Proudly Invented Elsewhere” talking about the new “open innovation” wave. Big companies like P&G are going to start having to buy and integrate innovations from outside their organizations. So GM going smaller would only help to boost their innovation capacity, which the automotive industry surely needs right now.
Employee
Someone

about
I believe the New GM will look and operate in a dramatically different manner…. they will be much smaller (Chevrolet and Cadillac as the premier brands… Buick and GMC as smaller brands). No more Hummer, SAAB, Saturn, Pontiac, Opel…
As a private company (primarily owned by the US Govt and the United Auto Workers Union), we can expect a much different business/management decision process influenced by these two stakeholders…
While they will most certainly emerge from the Bankruptcy…. whether or not the NEW GM will thrive and survive in the hotly competitive global auto market is another question all together.

Employee
Someone

about
I think I have a predisposition to fight back when I feel like someone is talking down to me. I was going to say I was more of a “glass half empty” employee, but really, if I’d seen what I felt was a real attempt to engage with, rather than speak at, the colleagues; I would have applauded the effort. Right now, the combination of the tone, and the fact that the felas all happen to be in their marketing department makes me uneasy.
Employee
Someone

Outplacement

about
Can anyone help me with the direct contact for corporate outplacement within General Motors? I would be most grateful. I am getting nowhere with the Corporate VP of Human Resources within General Motors.

Thank so much!
Vendor/Partner
Someone

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