Horrible Installation Instructions
I just bought and have attempted to install a Honeywell HE360 humidifier. I searched and searched for the template that the instructions refer to and realized they weren't included in my package. However, digging through some forums online, I discovered that the instructions themselves are actually the template. Great idea! It even says "TEMPLATE" right on the sheet. Imagine my pleasant surprise.
So, I used this template and then tried to install the unit. I discovered that the template was in fact too big for the unit. There wasn't enough overlap to hook the securing clips on the sides nor enough to be able to screw the unit into my furnace duct. How could this be? Did I cut the hole too large somehow?
No. They screwed up. Looking up my unit on their website, I discovered an ACTUAL template for this unit (http://customer.honeywell.com/techlit/pdf/69-0000s/69-1651EF.pdf). The dimensions of this template? 13.5 x 14.1". The dimensions of the instruction sheet/template I received in my package? 13.75 x 14.5". No surprise that my hole was too big.
Clearly, someone wasn't paying attention at their printer and figured they could print these instruction sheets out on whatever paper they had on hand. Well, that's not working for me.
So, now I have an unusable hole in my furnace duct that's too big for the unit due to their negligence. The negligence was including a template that was too large for what was needed leading me to cut too large of a hole in my duct. As you know, I can't just patch this up. Rather, the entire section of duct will need to be replaced. Honeywell are responsible for this and I fully expect that they will pay for all repairs to fix this issue.