Keystone Automotive Operations Inc.

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Recent Tells/Reviews on Keystone Automotive Operations Inc.

working

Until April of 2013 I thought Keystone was a pretty good place to work. I like the work, the pay for what we do is decent, and best of all is my 3 day work week. April 1 changed my views of this place. My immediate supervisor was fired because of a personal vendetta from his boss. My supervisor was greeted at work by two upper managment members and police officers. We were in formed he was being replaced because he wasnt a team player. Since then our overall morale is down. Our man hours are through the roof. We are losing customers because our will call customers dont like the new supervisor. One long time customer is now not allowed on the premises. Our new supervisor doesnt have the ability to adjust to his new position. His previous position in the company was out of state where they did less business with more workers. Overall it is becoming harder and harder to go to work for this place. Managment is running it into the ground. We were once a leader in this industry but have let our competitors catch up to us. The majority of our customers are making us their second or third call for parts. This company wastes more time and money trying to save money than it actually saves. Our fleet was converted over propane fuel to save on fuel bills. Needless to say none of the conversions work so we are still paying high fuel prices. In stead of hiring a local company to do the conversions they hired one company to do all our fleet nationwide. Now the conversions dont work and no one locally can fix them or get parts. Every decision in this company is made by one person and then trickles down the chain of command. Even though we all work in different states under different circumstances. I once witnessed a confrence call done after company hours disscussing toilet paper.
By Anonymous - as Employee

employement

I took a job with Keystone after being promised various items for my job. None of what I was promised came to fruition and even though I was the top salesperson in the department, I was laid off. I was a senior with over 40 years of automotive experiance and worked well with customers but they replaced me with 2 very young persons that had no experiance at all, but would take alot less in pay. The hours are long, and they watch over your shoulder on everything you do. It may not be exactly a sweat shop, but most of the definitions of this would apply. Stay away from Keystone unless you like grief and unemployment!
By Anonymous - as Employee

As a once happy employee of over 25 years I along with most co workers experienced continuous sales growth by Keystone until about one year after Ed Orzetti arrival. Ed like most CEO's brought in his followers. Ed and his cronies had little or no sales experience in automotive aftermarket, but they told everyone they could win market share with six sigma and process improvement. Sales dived during Ed's control from almost 700 million per year to about 400 last year. Ed boasted that this was the smallest company he led. Ed and his cronies can take the credit for making it even smaller. The only growth over the last four years has the number of Ed's friends employed and their salaries. Ed takes home is over 1.35 million no matter how many icebergs he steers the ship into. Last year a cronie left his 2010-W2 in a copier in the sales area. The already demoralized staff got kicked in the groin when they saw it was for 424K.(no joke). Boy it's great to be a friend of Ed. During this time, management became even more out of touch with customers, its employees. They never knew the market, and got rid of employees that did. Once customers found out Keystone was hiding StreetsideAuto.com those customers moved on to another competitor. Keystone jobs began to be sent to India. Now the cronies are using fear tactics by telling the A-P and A-R staff that if they tell anyone about their jobs being moved to India they will be fired and loose any severance. Ed, a West Point graduate can call himself a true patriot. Even the CFO's LinkedIn says he is "interested" in the right opportunity in the NYC area. Looks like he has a lot of faith in future of Keystone. So the fear and terror continue for us sickened remaining employees. We never though all of our hard work would be flushed away so fast.
By vrw - as Employee

customer service

They lost focus of customer service. Their idea is to sell to a supplier, store,the car dealers that the store sells to and the customers direct through their Street side auto website. Too big, too greedy...its gonna bite them in the end.
now you love to express your opinions. Write a review/comments on Keystone Automotive Operations Inc.. Talk about how long you worked there, what's great, what would you improve, what management should know, and any other insights. No profanity please.
By Someone - as Customer
By PR
They lost commitment not only to the customers, but to their employees. Outsourcing jobs to India and laying off local people. It's NOT right!

customer service

They lost focus of customer service. Their idea is to sell to a supplier, store,the car dealers that the store sells to and the customers direct through their Street side auto website. Too big, too greedy...its gonna bite them in the end.
now you love to express your opinions. Write a review/comments on Keystone Automotive Operations Inc.. Talk about how long you worked there, what's great, what would you improve, what management should know, and any other insights. No profanity please.
By Someone - as Customer

no iidea what customer service in this industriy is about

people hate doing bussiness with your company even those that buy from you .yall are out of touch with the industrie that made keystone what it WAS the whole feeling of keystone is now so out of touch its funny. you have some of the best true industrie guy s in the bussiness and because of egos and corparate ideas you dont use them and have your employees scared to do anything between paper work and meetings you miss the boat everyday on what made your company someone that people wanted to buy from as long as the power that be only care that there ideas are working it will continue to go down . every day you are letting your compitition gain ground on you from not paying attenion to your guys that try and tell you whats really going on in the bussiness . all i know is that you can only blame the econmy so long and stand up a relize that it is not just that why your loosing customers at a rate not acceptable in this bussiness .when you bragg that this is the smallest company you have ever run is an insult to your customers you have no respect for the customers that have supported your company for years they feel betrayed and resent yalls whole attiude that in a few years you know more about this industrie than folks that started with nothing and built there bussiness to what it is no matter how big it is its ther bussiness .you dont want to hear this but myers dist is doing just what keystone did 10 years ago being a at our level company thats cares and the in the same boat and willing to do what ever it takes to come out of this togather and building relationships for the long run we relize that you are a temp thats trying to make your money and move on to your next endevor of big bonuses and better things and we all know that just stop a min. and think about what you are leving behind for hard working people that go to work every day and try to support there family on the biggest bussiness they will ever run .
By Someone - as Customer