SITEL Corp.

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Recent Tells/Reviews on SITEL Corp.

Sitel Sucks

Sitel is the worst company I worked in in ten months and I will missed the co-workers I worked with but I do not miss SIHELL because the job is to incompetent.
By Someone - as Ex-Employee

The worst

feeling bad everyday working here
By Anonymous - as Employee
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Realistic Review

I'm not going to give a badly misspelled, bitter-disgruntled ex-employee review here, but rather a realistic and thought out one.
I worked at Sitel in Tennessee for just over 6 months, contracting for USAA insurance. On the plus side, they paid for me to get my P&C license and the coworkers that actually stayed were really awesome people that I still have friendships with.
On the bad side though, the pressure to constantly work call after call after call without even a minute in between is ridiculous. They have a lot of calls waiting in their queue and that is somehow the employees fault. The result is the peons on the phone cannot even get up to go to the bathroom without permission, cannot waste more than a moment between calls, and are constantly given mandatory overtime (as much as 2 hours a day in some cases).
All the while as many as a dozen managers and coaches/supervisors are wandering the floor chatting with each other.
Stupid rules: If you ask the customer to wait a moment because your computer crashed- fired for 'brand damaging', "our computers never crash". If the customer complains about the voice system you cannot agree with them- fired for brand damaging. The chairs are usually broken, or have sweat stains on the arm rests (ewww!). And the way they try to improve morale is by having a "dress as your favorite super-hero day".
If you've ever read Dilbert or The Peter Principle, imagine every confused, ignorant, corporate, management scenario-gone-wrong you can. Put them all together into one acephalus mess and you've got Sitel.
And by the way, this is not even counting the actual job stress of angry customers, yeah, we won't even go there. Or the fact that the companies Sitel contracts for treat you like a contractor and "not a real employee".
By Educated - as Ex-Employee

It really does suck!

It is the worst company I have ever worked for. it is always filthy. The bathrooms are hideous and they are right on par with the management. It is with out a doubt the most employee unfriendly company I have ever had the displeaure of hanging my hat in. I now have proof that there is a God- I found another job.ANd just to be clear- the coaches aren't so bad- they are just trying for dear life to hang on to a job- it is the front office- The site director and the head of HR. AS Gunnery Seargent hartment said- What is this? What the f is this? That describes anything I could say about them to a Tee.
By Hornung - as Ex-Employee
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employement

what is sitel policy for rehires if you didnt give a 2 weeks notice?
By NIXON - as Ex-Employee
By Hallway User
They would technically state you were "ineligible for rehire". They don't actually require two weeks notice, only 5 days. I hope I never have to consider the possibility of going back. Yeesh.

Fired to keep costs down

Sitel has one of the highest staff turn overs i have ever seen. I was recently dismissed for the first time in my entire life (30 years old) after working for them for 2.5 years. in my last 6 months I was hand 3 disciplinary all for different things. They are a call center and when the center gets quite they begin to dismiss people then rehire a new batch on temp contract for 3 months then let them go as well. Its by far the worst company I have worked for in my life.
By Cabian - as Employee
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i hate sitel

Sitel is the worst place i have seen. they will fire you for anything then bust their asses to prevent you from getting unemployment with lies and half truths. it should not be ok for them to lie to the point a person has no choice to leave or to start doing drugs. which a ton of people up there do. will they drug screen, nope, they know they will have to fire half their work force. i hate to say that because some of the people up there are good people just trying to get rid of the stress that place causes. the parking lot i way over full to the point people have to park on the side of the drive way or park a block away and walk up a big hill to get to work. the building is way over the occupancy its allowed to have. Thats not right. but that just my 2 cents. no one will ever do anything to fix them. for the love of god do not apply there, you will wish you never had.
By not happy - as Employee

i worked for the Sitel in Savannah, Ga. when they were still open from 2000-2009. I really feel bad for you guys because I loved my job in Savannah, don't get me wrong, they weren't perfect but I loved going to work with my team every day..... I hope this Sitel gets it together........SORRY GUYS ( if they can't treat you better, they don't deserve you.)
By shaunae henderson - as Ex-Employee

Sitel should be investigated. They are horrible they are what is wrong with America.
By Someone - as Ex-Employee

coaches

If the head honchos don't come to Glasgow and talk to their employees these people are getting a lawyer and then let's see how long they stay in Glasgow.We had to sign a paper that we are not to ask coaches questions when we need help.If we miss a meeting we never get a memo or anything about what meeting was about.We get wrote up for going to bathroom to much.Some one stands and counts.Salary people come in for 3-4 hours and leave.If you are friends with the coaches you don't have to answer phones.You all need to have a meeting with employees minus coaches and etc.This place has the worst reputation than any work place in Glasgow.Former employees are telling people to run from here.Is this what you want the name Sitel to have?Shame on you if you all don't care.
By Someone - as Employee

makes hourly staff do all the work while salary staff sit around and do nothing. then they get a cost of living increase while the hourly people will only get a .25 cent raise if they do 20 classes on sitel university, doing 2 classes a month. hourly support staff don't get a bonus but have to help drive production. its glad to see that some other sitel sites actually let their workers know that their campaign, that they have busted their asses for a long time, is closing. because at our site they wont know till the day its done so sitel can get as much as they can out of you before they kick you out the door.
By Someone - as Employee