Disappointed, Lack of Respect
I was hired seasonal as a part-time cashier, but was later kept as a regular employee. It has been nearly a year since, but I'm certain I don't want to make it another year. I always call in when required, I put in effort to get all those IC's, batteries, rewards cards, and BBPs, and I'm in the top three for numbers every week. However, I'm the youngest person at the store, and I get the most customers. My store manager believes that my numbers are no where near they should be and that because I am young, "retail is not [my] life", and said I don't care about my job at all. That hurts, because I work hard at anything I do. And this is because I got a survey from one customer who I wasn't able to help to my fullest abilities. Nevermind that I was written up, threatened my position and hours, and that this same thing has happened to other individuals with little more than a slap on the wrist, but I wasn't given a chance to defend my actions.
That personal issue aside, the pay for a cashier was minimum wage, 8.25, but ToysRUs gives annual raises only, and I'm now up to 8.56 which is apparently a higher-than-normal raise for the store. Hours vary by performance. If I do not get numbers (IC's, ect.), then I will not be fired, however, my hours will be cut until I finally quit. It has happened, often. I average about 24 hours a week. During season it is much higher. For management, there is a definite discord in the chain of command and protocol varies by what manager is there for the day. It is often difficult to remember how things should be run. Also, any time you make a major mistake, you will be notified. But any other mistake will only be gossiped about behind your back and you will have to hunt to find out what you did wrong.
Now, the environment. I love when guests come in looking for an item and I can help them find it without them even have to look through the store. MOST of the customers are wonderful too. Mixed, disappointed feelings.